🔄 Return & Refund Policy

Our Commitment

Customer satisfaction is important to us.

If there is an issue with your order, we're here to help.

Return Eligibility

Returns are accepted if:

• The item arrives damaged.
• You receive the wrong product.
• The item is unused and in its original packaging.
• A return request is submitted within 7 days of delivery.

Non-Returnable Items

For hygiene and authenticity reasons, we cannot accept returns of:

• Opened perfumes
• Used fragrances
• Products missing original packaging
• Clearance or final sale items

unless the item was received damaged or incorrect.

Refund Process

After inspection:

• Approved refunds are issued to the original payment method.
• Refund processing typically takes 5–10 business days, depending on your payment provider.

Exchanges

If you receive a damaged or incorrect product, we will gladly replace it, subject to product availability.

Return Shipping

If the error was ours (wrong or damaged item), return shipping costs will be covered by NXIS.

If the return is due to customer preference, return shipping costs are the customer's responsibility.